Community Management for All Social Media Channels - via One Central Inbox
The Moderation Module impresses with its extensive workflow management for optimal teamwork. Through set rules that scan all incoming postings, brand ambassadors, or critical comments are automatically identified and colour coded. Features such as response templates ease the daily work of your community managers immensely.
For you, this means: You can keep track and will miss no message, no post, tweet, or comment. Through a dedicated role rights system and the integrated discussion feature, you can refer questions straight to your support team and ensure that marketing campaigns are edited by the respective department. Agencies can take on well-defined subtasks within processes, such as community management.
Efficient management of all social media profiles in all networks
Manual sentiment analysis. Measure the overall mood of your conversations
Clear distribution of field of action and responsibilities
Fine-tuning, collaborating, discussing - all easily implemented
Tagging of user profiles and comments by influencers
Short reaction times through predefined responses
Automatic identification and tagging of posts and comments according to keywords
Internal history and comments box for all of your fans and users
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