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Three good reasons to join Facelift

We act in an aspiring market and we are the market leader in the social media technology

Every day offers the chance to be successful in a highly exciting environment. New possibilities for our product and technology emerge constantly. Therefore, we improve and enhance our platform continuously, to ensure we meet the expectations of our customers to the highest level.

State-of-the-Art technologies

We are working with the latest hardware and software in all departments and every employee has an Apple notebook at hand. We rely on the latest software technologies and frameworks. Our developers can concentrate on developing in a highly productive setting. Acting at eye level we practice “continuous delivery”.

We give clearance and responsibility to our employees

We believe in flat hierarchies. We trust our employees and give them the freedom to choose how they work and organise their tasks. Thereby we support new ideas and personal initiatives. This leaves no boring time and everybody can increase their responsibilities quickly!



Account Management

Our account managers are the point of contact for our 1200+ regular clients, should they have questions or concerns. They offer advice on contractual issues, as well as coordinating and developing relationships with clients. Internally, they take the requisite steps for each case and ensure first-rate service. They also keep the client up to speed on any matters relating to Facelift Cloud improvements and updates. Are you particularly adept at building up and maintaining close, long-term relationships with international clients? If so, you’re in the right place!

Advertising

Facebook is one of the most efficient marketing channels, since the marketing campaigns conducted on Facebook reach the correct target audience. Our media specialists have agency and media backgrounds and advise clients in all aspects of their campaign planning, preparation, execution and evaluation. Through this close cooperation, we ensure long-term relationships and client satisfaction. We are not an official Facebook marketing partner for nothing!

Development

The heart of Facelift, also called the “engine room”, is our development department. The Facelift Cloud is a high-quality piece of software which is being continually developed in Hamburg, Germany. Aspects such as continuous delivery, the "living styleguide" and central error tracking are inherent aspects of our ecosystem. In small, but highly effective teams with flat hierarchies, we follow Scrum procedures. Our developers communicate regularly across various platforms to ensure that everyone can contribute their ideas. Our stack is state-of-the-art and we always keep an eye open for new technologies!

Finance + HR and Corporate Development

We have to get the numbers right if we’re to achieve the high goals we set for ourselves. With professional solutions and teamwork, we constantly face complex tasks in forecasting, balancing and in our daily business. Our HR and Corporate Development team looks after all internal growth processes and, initialed by discussions with potential colleagues and recruiting, for all our staff’s HR processes. They ensure training, regular feedback with management and our colleagues’ individual development all run as smoothly as possible. We are always there for our staff and do everything we can to make working together that much easier, even across our international locations and departments.

Operations

The Managed Services, Customer Success and Direct Support departments are all grouped together under the “Operations” umbrella. Part of this team’s responsibilities includes private or public product demonstrations of the Facelift Cloud, e.g.: as part of a dedicated Academy program or on-boarding sessions on how to use the platform. The Success Management department, on the other hand, advises on strategic, technical or content-related aspects of the implementation of marketing concepts and ensures that every client receives the best possible results. Managed Services concerns the running of online campaigns and the handling of our engagement module for specific client projects. Our Direct Support team is always on hand to answer any technical queries our customers may have.

Sales

For us, ‘Sales’ means making companies enthusiastic about the Facelift Cloud! This is a step-by-step process of “Global Sales Data” → “Pre-Sales” → “Sales”. In this way, our efficient work processes allow us to locate and contact the right person without being overwhelmed by vast quantities of data. Our sales staff then establish the best configuration and use of the Facelift Cloud for each client in order to achieve the best results for their companies. Here, a friendly, competent and sympathetic manner of working is our calling card!